More than 2 days without internet and email – Telkom shows the excellence of South African workmanship: Since Wednesday the system is down – round about 10 calls resulted in at least 5 different versions of what is really happening – one consultant ended the conversation prematurely in hanging up – it is amazing how untrained some of the consultants are. Telkom should at least make sure that its consultant know what an ADSL line is or that they work for such a company.
Speaking to a supervisor seems impossible. The attempt to connect by Nicki ended in a dead-end: “The number you have dialled is not existing anymore…” Thanks Nicki!!
Obviously Telkom recommended that one should report faults via internet 24 hours a day – says the nice voice in between the waiting hours.. Thanks Telkom, specially when you are not able to connect to the internet, this advice is brilliant.
I am typing this with a bundle from MTN – don’t ask me know how many nerves and attempts it has taken to get over the hurdle of RICA and all the other rules and regulations. Even if you are a customer for 13 years – please proof, that you exist – otherwise it is too easy and where would we end if we would consider the customer as those who need service????
Not to forget the ABSA bank, which, having western union as a service provider at N1 City categorical refuses to exchange any currency if one is not an ABSA customer with an account. I am sure, the foreign visitors will appreciate this kind of attitude!
I am sure, all visitors for the world cup 2010 will appreciate the service orientated service provider in South Africa. Well done, you are ready for the world cup 2010!
Filed under: Reflection, Uncategorized, ABSA, MTN, telkom
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