In the morning a breakfast meeting with two representatives of the “Aktionsbuendnis AIDS” before starting to pack up and leave for the airport. The machine is completely overbooked, the staff at the boarding area has still to learn that LH is a SERVICE orientated business and that the customer pays for his flight and is not the one to be grateful to be chosen to fly with Lufthansa. It is sometimes amazing for me to see and experience the different standards of service deliver of Lufthansa.
Well, the machine is packed, even the jump-sits are used for passengers – we are late, but why apologise for the mess….LH at its best again….
In Frankfurt another experience of lack of service oriented business behaviour. It seems that the booking of the car with GPS was just a request – so no car with GPS available. The lady from AVIS is not very helpful – the meaning of the word “service” is completely strange to her… maybe unheard?
Europcar is finally helping out – and we rush to Bingen and then to Muenster – Sarmsheim for the information evening about HOPE Cape Town. It is good to see all the familiar faces and to speak with those whose pastoral care was close to my heart more than 20 years ago.. it feels like coming home after all these years.
It is 11pm until back to the hotel where a bed is waiting – tomorrow an early school appointment is waiting for us.
Filed under: General, HOPE Cape Town Association & Trust, Networking, Politics and Society, Society and living environment, Uncategorized, Aktionsbuendnis AIDS, Bingen, catholic church, HOPE Cape Town Association & Trust, Muenster Sarmsheim, people living with the virus, Theo, theology
God, AIDS, Africa & HOPE 